Delivery and Returns

Delivery

We aim to dispatch Orders within 2 days of receiving an order and are sent via Royal Mail delivery Service. 

We use Royal Mail delivery Service. Charge from £4.50. Royal Mail have a target to deliver parcels between 2-4 days.

 

Shipping Costs for Wax Supplies

Wax supplies are the wax bought in bulk to manufacture your own wax melts. These prices are based solely on the weight of the items being shipped.

0 - 4.99kg  = £4.50

5kg - 10kg   =   £6.99

10.1kg - 20kg  = £11.49

20.1kg - 25kg      =   £14.50

25.1kg  - 40kg   =  £18 

40.1kg  -  55kg   =  £20

55.1kg  -  65kg    =   £22

65.1kg  -  75kg    =  £24.50

75.1kg  -  85kg    =  £26.50

85.1kg  -  100kg   =  £29.50

100.1kg  -  120kg   =  £32

120.1kg  -  135kg   =  £36

 

Returns

As we are a small business we aren't able to offer a free return process. 

We accept returns and a refund for;

  • Products that have not been used in any way and must be in it's original container. 
  • Returns must be made within 14 Days of your item being delivered.
  • Broken Wax Warmers

To start a return process, you first need to contact use at Rusticbarncandles@yahoo.com     stating your Order number and letting us know of the issue and providing supporting pictures.

In the unlikely event that an item is missing, we will need the whole order returned to us and a new complete order will be sent out to you.

Return Address :  Rustic Barn Candles, 56 Maritime Gate, Gravesend, DA11 9EB

 

We Do Not Accept returns for

  • Wax Melts or Candles that have been used or not in their original packaging.
  • Wax Melts or Candles that you don't like the scent of. Scent is a personal taste and everyone is different. We would advise to try and our sample size pots first before ordering larger sizes and quantities so you know if you like that scent. 
  • Sample pots, because these are classed as samples for you to first try.
  • Fragrance Oils, due to the risk of contamination.
  • We Do Not offer a refund for the invoiced shipping charges you paid when you made your order.

 

FREE CLPs with Fragrance Oils

I provide one sheet containing 24 45mm round labels per fragrance oil bought. The Free clps are ONLY provided for bottle Sizes 50ml and above. I DO NOT provide clps with bottle sizes 10ml and 25ml as these are deemed as Sample size bottles only.